Top Traps to Beware when using IPTV Reseller Panels

Pitfalls to Avoid When Using IPTV Reseller Panels IPTV internet Protocol Television has exploded in popularity over the past couple of years as a strong alternative to expensive cable TV services. There is good money in IPTV for resellers. They provide customers with extensive numbers of channels and Video on Demand at very low prices through the use of IPTV reseller panels.

 

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But, with potential rewards comes common challenges and mistakes that re-sellers need to avoid at all costs to ensure a smooth running business, as well as happy customers.

The selection of the Wrong IPTV Panel Provider

The Biggest Mistake of An IPTV Reseller; WRONG PANEL!! One of the most important mistake an IPTV reseller can make seem to be with his choice for panel provider. IPTV reseller panels are the central location to manage your accounts, subscriptions, channels and billing. Make the wrong choice and you may run into a variety of problems, including poor service quality, outage and lackluster customer support.

Resellers need to invest time on research in order to find a stable, fast responding, and scalable provider. You should also ensure that the provider frequently updates their panel and service offerings, keeping it compatible with new technologies and features.

How to avoid this pitfall:

Seek out providers with good customer reviews, a history of high uptime and clear pricing. You can always request a demo of their panel to make sure it fits your needs in terms of functionalities, are they friendly on user end and how is the customer management etc. You will also need to check if they provide 24/7 support or have some stipulated working hours.

Ignoring the Quality of Content

As a reseller, provides you smooth connectivity and clarity kind of IPTV service. That said, there are too many new resellers whose major focus is on price at the expense of quality content provide. That means IPTV’s customers will want access to lots of different channels, including high-definition or 4K resolution options, without a freezing screen or buffering and especially during their favorite shows (Everyone wants a good deal). Serving up crap content is a short path to pissing off your audience and churn.

The performance of the IPTV can be affected by the provider infrastructure such as server capacity and quality of streaming. If your provider’s servers are unreliable, it will result in pixilation, buffering, and an overall crappy user experience which will reflect poorly on you as a reseller.

How to avoid this pitfall:

Get an IPTV provider with good streams that don’t buffer, and enough content. Always check the streams if they work, especially when it comes to HD or 4K feeds which are a lot more popular. Choose a provided that uses high-end equipment to deliver your data smoothly to the user.

Overlooking Customer Support

Now you are going to need great customer support as an IPTV reseller. If you read the press releases, very few of these separated companies seem to have realized customer service was a big portion of the overall offering. “Technical problems can happen, and if customers have questions about their subscription they’ll expect fast and effective support.

Some resellers erroneously think they can manage all customer service personally, particularly in the startup phase of a business. But as you grow your business, you won’t be able to handle technical issues, billing and account support all by yourself anymore. In these cases customers feel left out and ignore, thus the loss of subscribers.

How to prevent this scam:

Always opt for an IPTV panel provider which gives great support options, such as live-chat, phone support and email. If possible go for a provider who provides 24/7 customer support as problems with IPTV networks can happen anytime. You can also establish an FAQ section or a knowledge base so your customers don’t ask you for support.

Inadequate Billing and Payment Systems

Forgetting to process the payment and invoicing that come up each month—because as you build your business model, customers start falling under your terms— will become a struggle if billing isn’t taken seriously from the first customer forward. Subscription admin, renewals and payments can be a headache as your business grows. With a manual or archaic payment system, mistakes in billing can occur leading to delayed payments and unhappy clients.

And without an automated billing system, you can miss payments or have unauthorized use of accounts which can end up costing your business. An efficient, integrated and automated billing system is vital to the smooth functioning of business.

How to avoid this trap:

Make sure the IPTV panel you want has a module for automatic billing which deals with the rental payments, renewals and reminders. The system should be able to send customers reminders of pending payments, and a simple path for renewal. And support for a variety of payment options (e.g., credit/debit cards, PayPal, Bitcoin) can streamline the payment process and minimize the potential for payment-related problems.

Lack of Legal Compliance

One of the major dangers in reselling IPTV services is legal. When you’re dealing with IPTV, writing about the industry can be a bit hazy, no more so than when inquiries as where and how service providers are able to legally offer content arise. “There’s often bound to be the case that illicit content is sold as legal,” says Gorman. “There’s really no way for resellers to know.”

If you get caught selling dodgy IPTV, you could end up being hit with very heavy penalties, such as fines and possibly even imprisonment depending on where in the world you live. Also, selling pirated streams can ruin your reputation and deter legit customers who want a dependable, trustworthy IPTV provider.

How to avoid this pitfall:

Make sure the IPTV service you’re reselling is 100% legal. Only deal with trusted suppliers who supply licensed products and abide by copyright laws. It is very important to know the legal conditions that exist in your country and check it with a lawyer if you need it, always valuing your business.

Not Providing Trial Period/Fund Refund Offer Something you can freeze if you don’t like.

If you resell IPTV the opportunity to try before they buy is crucial. A trial period or a money-back guarantee is there to build trust and to spur people into trying your service without risking their hard-earned cash.

This was omitted from many resellers in the hope to lock people into an extended contract. Some customers may prefer this, but it will chase some away as well, particularly those who are leery of paying for a service they have not tried.

How to avoid that trap:

Provide the audience with a trial period to enjoy your IPTV service (3 or 7 days). Or you could instead offer a money-back guarantee to lower the perceived risk for first-time subscribers. Ensure that the trial is easy to find, and notate under what conditions it ends up in order to avoid confusion.

Failing to Scale Your Business

With your apt reseller business growing, you will need to make sure that everything can scale. A lot of resellers offer some kind of entry level service without thinking that their business is likely to grow in future. This could lead to under provisioned infrastructure to cater the larger customer base that in turn can create performance issues as well as unsatisfied customers.

Scaling your IPTV business means not just expanding your server size, but also making sure that your billing systems, support and marketing efforts are also poised to handle a growing client base. When not scaled properly, service quality is likely to deteriorate and lose customers.

How to avoid this trap:

When selecting an IPTV provider, look for one who offers a scalable solution that can handle continued growth. Make sure your panel is friendly when it comes to creating and managing customers. Check in on your infrastructure and upgrade servers or even increase the support team as customers accumulate.

Conclusion

Reselling IPTV is a profitable business, but be aware of the potential pitfalls. Through choosing a reputable IPTV service, who are able to provide good quality content delivery, and have great support, this use-case has become easily scalable when taking into account legalities. With an emphasis on these vital aspects, you can set up a successful and enduring IPTV reseller business that makes your customers happy while making your brand to gain traction in a highly competitive market.